Aged Care Connector

There to care. Here for good. 

Aged care is so important. Some people forget that. You don’t and neither do we. Because helping people is what we were born to do.
We’ve been a leading provider of aged care in communities across South Australia since 1953. That’s a long journey, and we’re proud of our stability and strength.

Now, we’re on a mission to continue to grow and improve our services and impact, hand in hand with our fantastic team.
Here, every moment matters and every client counts. And so do you.

Join us as an Aged Care Connector and be there to care.

A brighter future with Helping Hand, for older people and for you. 

Based at  our North Adelaide Office, as our Aged Care Connector, you will deliver timely, accurate and relevant education & information to people seeking support to access Aged Care Services. You will engage with individuals, community groups and relevant aged care networks to educate and help navigate potential customers of the Aged Care system, assisting them to navigate its complexities and helping them choose the aged care service that best meets their needs.

 You’ll also make an impact by:

• Assist customers to navigate the My Aged Care Gateway including supporting them to engage appropriate aged care assessments.
• Increase referrals to Helping Hand’s Home Care services as per set KPI’s through positive customer engagement and service promotion.
• Coordinate and arrange a program of speaking engagements to customers as well as the general community (service clubs, community groups and other organisations) in relation to accessing Aged Care Services.
• Assist with quality reporting and regulatory compliance record keeping where required.
• Ensure customers are central to all decisions and actions and that customer service standards are maintained.

What you’ll bring 

To succeed in this role, you will have:

• The role requires a relevant tertiary qualification such as Health Science, Community Development/Services or Social Sciences.
• Demonstrated experience in assisting clients to navigate the Aged Care system 
• Experience and demonstrable knowledge of the Aged Care Industry, Aged Care legislation including the Aged Care Standards, the My Aged Care system and contemporary models of aged care
• Proven public speaking skills and the ability to engage with and talk to all sectors of the community.
• Exceptional communication and interpersonal skills, including demonstrated experience in liaising with a wide range of internal and external stakeholders.
• Possess drive, initiative and the ability to positively adjust to changing requirements and situations.
• Demonstrated proficiencies in Microsoft suite e.g. Word, Excel, Outlook and other computer applications and an ability to learn new software programs.
• Strong understanding of service delivery frameworks and service modelling.
• WH&S knowledge and skills suitable for the position.
• First aid and CPR certificate or willingness to obtain
• Access to private motor vehicle and valid driver’s licence.
• Valid NDIS Worker Screening clearance or be willing to obtain one.

You’ll stand out from the crowd if you have some of the following:

• Extensive experience in assisting clients to navigate the Aged Care system to ensure they receive the best possible services that they desire.
• Knowledge of community networks, and resources and proven skill in utilising these for service development.

Please Click on the link below to view the position details:

Why Helping Hand?

We get it - a role in aged care is more than just money. You don’t do it for the pat on the back. You do it because you know it matters - and at Helping Hand, you matter, too.

We truly care about how you are. Here are some of the things we hope you’ll love about working with us:

• We are who you are 

Here’s the thing. When good people come together, amazing things happen. At Helping Hand, you’ll find real support from teammates and managers who share your values and strength. They’ve been in your shoes - and they’ll always be just a phone call away to lend a helping hand.

• We are where you are 

As our Aged Care Connector, you’ll know you’re contributing directly to a community you care about. And you’ll see your impact on the faces of the people you’re supporting.

• We care how you are  

In any job, how well you feel affects how well you work. And we take that very seriously. ​​We want you to feel as secure as you can. So, we’re proud that our people say they value the stability that comes with working for a well-established, growing organisation like us.

 You’ll also enjoy a range of other benefits:

• Be part of a warm, friendly team that genuinely cares about you and your wellbeing
• Maximise your take-home pay by salary packaging up to $15,899 each year
• Enjoy an additional $2,650 tax free per year with our Meal and Entertainment Card
• Prioritise your health and wellbeing with discounted private health insurance, plus our Employee Assistance Program
• Get active with our Fitness Passport Program and enjoy discounted gym memberships for you and your family
• Access to an Employee Assistance Program (EAP)

Are you ready to lend a helping hand?

Join us at Helping Hand and help shape your future and ours. 

We will be reviewing applications as they are submitted and conducting interviews accordingly.

Apply online today, or to find out more please contact Jo Carter Jones  on 0428 264 620 .

Current Helping Hand employees must notify their manager of their intent to apply. 

All applicants must have the right to work in Australia and hold relevant checks or be willing to obtain them. Successful candidates will be required to attend an induction session before commencing work.

Helping Hand welcomes and respects the diversity our clients, staff and volunteers bring. Regardless of their culture, religion, spirituality, age, gender, sexuality, disability, socio-economic background or personal experiences, our people are included and respected.

Helping Hand strongly recommends that all employees receive COVID-19 and flu vaccinations, as we work in a high-risk setting and are in contact with vulnerable people.