Residential Services Manager

There to care. Here for good. 

Are you looking for a role where you can make a positive impact on the lives of many, where no two days are the same, and where you’ll be challenged but also find meaningful rewards? Then this is the opportunity for you!

We’re looking for a Residential Services Manager to lead our Helping Hand team at Port Pirie Residential Care Home (Lealholme). This is a senior leadership role where you’ll have a chance to really make an impact on the lives of many living and working in the local community.

Helping Hand has been a leading provider of aged care in communities across South Australia since 1953. That’s a long journey, and we’re proud of our stability and strength.

Now, we’re on a mission to continue to grow and improve our services and impact, hand in hand with our fantastic team. 

Finding the right candidate is key for this role – so we’re open to exploring flexibility for the right person, as well as offering relocation support for anyone looking to relocate to Port Pirie.

Accommodation 

To assist with your relocation, you will have access to a beautiful three bedroom house close to schools and other local amenities. It’s also close to your place of work so perfect if you are looking for a shorter commute! 
 

A brighter future with Helping Hand, for older people and for you.

Based in Port Pirie Residential Care Home (Lealholme), as our Residential Services Manager, you will lead the delivery of person-centred care and have overall quality, financial and operational accountability. This role will be responsible for leading the development and delivery of high-quality services in accordance with the new Aged Care Quality Standards through effective management and leadership of the workforce, financial and other resources. As the Manager, your experience, expertise, and energy will play an important role as we continue to define ourselves as an industry leader.

You’ll also make an impact by:

• Ensuring the provision of high-quality resident services aligned with Helping Hand’s mission and principles of care and with the aim to optimise resident’s quality of life, choice, and independence.
• Leading and coordinating ongoing evaluation and revision of residential service provision in order to continuously improve systems, processes and procedures to deliver resident focused outcomes.
• Providing effective leadership and management to direct reports and the wider workforce including performance management, succession planning, team development and performance coaching.
• Establishing and maintaining a workforce culture based on organisational values that provide for optimal consumer outcomes.

What you’ll bring

To succeed in this role, you will have:

• Formal qualifications in health, aged care or a management-related discipline, or comparable business experience.
• Extensive experience and performance in the delivery of person-centred services in a health or aged care environment.
• Leadership and management experience in a complex environment including evidence of ability to build and develop strong operational service teams and performance management
• Demonstrated high order verbal and written communication skills and ability to relate with all levels of staff, client and internal and external stakeholders.
• Experience in managing and leading teams through change.
• Demonstrated ability to meet financial outcomes within a service environment including development of annual budgets, financial monitoring and analysis and maximisation of income.
• Demonstrated experience with financial, quality, risk, and compliance within Aged or Health care services.
• A valid NDIS Worker Screening clearance or be willing to obtain one.

Find out more today

If this sounds like the role for you, we encourage you to contact us today for a confidential discussion where we can provide more information on the role, the accommodation and relocation options, and flexibility options for the right candidate. 

To arrange a confidential discussion please contact our recruitment team at careers@helpinghand.org.au

Position Description: Residential Services Manager 

Why Helping Hand?

Here at Helping Hand we truly care about how you are. Here are some of the things we hope you’ll love about working with us:

• We are who you are
  At Helping Hand, you’ll find real support from teammates and managers who share your values and strengths.
• We are where you are
  Helping Hand operates in over 20 communities across South Australia, where we were born and where our roots will always be.
• We care how you are
  Be part of a kind, friendly team that genuinely cares about you and your wellbeing.

You’ll also enjoy a range of other benefits:

• Rent-free accommodation located close to local schools and amenities as well as your new place of work
• Be part of a warm, friendly team that genuinely cares about you and your wellbeing
• Maximise your take-home pay by salary packaging up to $15,899 each year
• Enjoy an additional $2,650 tax free per year with our Meal and Entertainment Card
• 17.5% leave loading
• Prioritise your health and wellbeing with discounted private health insurance, plus our Employee Assistance Program
• Get active with our Fitness Passport Program and enjoy discounted gym memberships for you and your family
• Access to an Employee Assistance Program (EAP)

Are you ready to lend a helping hand? Join us at Helping Hand and help shape your future and ours.

Apply online today, or to find out more please contact the recruitment team at careers@helpinghand.org.au 

Please note, you are required to hold valid NDIS or willing to obtain one. Successful candidates will be required to attend induction sessions before commencing work.

Helping Hand welcomes and respects the diversity our clients, staff and volunteers bring. Regardless of their culture, religion, spirituality, age, gender, sexuality, disability, socio-economic background or personal experiences, our people are included and respected.

Helping Hand strongly recommends that all employees receive COVID-19 and flu vaccinations, as we work in a high-risk setting and are in contact with vulnerable people.