Rostering Officer

There to care. Here for good. 

Join our fast growing team as a Rostering Officer and be part of an exciting opportunity!

Here at Helping Hand we’ve been a leading provider of aged care in communities across South Australia since 1953. That’s a long journey, and we’re proud of our stability and strength.

Now, we’re on a mission to continue to grow and improve our services and impact, hand in hand with our fantastic team

A brighter future with Helping Hand, for older people and for you. 

Based in Salisbury South, as our invaluable Rostering Officer, you will be responsible for creating and managing the schedules. This role involves coordinating shifts to ensure proper coverage, optimising the allocation of staff resources, and offering genuine options to support our clients' individual preferences. 

The Home Care Services team collaborates to offer a comprehensive range of services tailored to the unique needs of clients in their homes. This involves working closely with the Workforce Rostering Coordinator and neighborhood Coordinator to gain a detailed understanding of client requirements. 

You’ll also make an impact by:

• Providing the best qualified and most appropriate staff based on skills and preferences to clients’ care needs and services.
• Respond to incoming calls from frontline staff reporting unplanned leave and rearrange schedules to find suitable replacement staff. 
• Maintain open communication with the Workforce Team Leader and the Operations Support Manager through oral and written correspondence.
• Maintain adequate documentation and administrative processes.

You will be working in a shift pattern on a 5 week rotating roster (Subject to change). You will be working 7.5 hours between Monday to Friday 7am - 7 pm and Weekends 7am to 5pm (Subject to change).

Multiple Opportunities Available!

What you’ll bring 

To succeed in this role, you will have:

• Knowledge of business practices, policies and priorities relating to rostering and workforce management.
• Ability to communicate effectively, both written and verbally.
• Computer proficiency in the operation of Windows based software applications (Outlook, Word, Excel) and cloud-based technologies.
• Possess a high level of attention to detail and experience in managing sensitive and confidential information.
• Strong problem solving and decision-making abilities, with the capacity to resolve scheduling conflicts and address staff concerns.
• Flexibility to work on a rotating 7 day roster.
• Ability to work from the Salisbury South Corporate Office, no work from home available.
• A valid NDIS Worker Screening check or be willing to obtain one.

You’ll stand out from the crowd if you have some of the following:

• Knowledge of the legislative and quality requirements applicable to Aged Care
• Experience working in Aged Care

Please click the link below to view the position description:
Rostering Officer Position Description

Rate of Pay : $32.68 per hour Plus Super.

Why Helping Hand?

Here at Helping Hand we truly care about how you are. Here are some of the things we hope you’ll love about working with us:

• We are who you are

At Helping Hand, you’ll find real support from teammates and managers who share your values and strengths.

• We are where you are

Helping Hand operates in over 20 communities across South Australia, where we were born and where our roots will always be.

• We care how you are

Be part of a kind, friendly team that genuinely cares about you and your wellbeing.

You’ll also enjoy a range of other benefits:

• Be part of a warm, friendly team that genuinely cares about you and your wellbeing
• Maximise your take-home pay by salary packaging up to $15,899 each year
• Enjoy an additional $2,650 tax free per year with our Meal and Entertainment Card
• Prioritise your health and wellbeing with discounted private health insurance, plus our Employee Assistance Program
• Get active with our Fitness Passport Program and enjoy discounted gym memberships for you and your family
• Access to an Employee Assistance Program (EAP)

Are you ready to lend a helping hand?

Join us at Helping Hand and help shape your future and ours. 

We will be reviewing applications as they are submitted and conducting interviews accordingly.

Apply online today, or to find out more please contact Nikki Bugg on 0429 415 932 or Matt Fleming on 0438 529 378. 

Current Helping Hand employees must notify their manager of their intent to apply. 

All applicants must have the right to work in Australia and hold relevant checks or be willing to obtain them. Successful candidates will be required to attend an induction session before commencing work.

Helping Hand welcomes and respects the diversity our clients, staff and volunteers bring. Regardless of their culture, religion, spirituality, age, gender, sexuality, disability, socio-economic background or personal experiences, our people are included and respected.

Helping Hand strongly recommends that all employees receive COVID-19 and flu vaccinations, as we work in a high-risk setting and are in contact with vulnerable people.