Customer Service Officer

There to care. Here for good. 

Aged care is so important. Some people forget that. You don’t and neither do we. Because helping people is what we were born to do.
We’ve been a leading provider of aged care in communities across South Australia since 1953. That’s a long journey, and we’re proud of our stability and strength.

Now, we’re on a mission to continue to grow and improve our services and impact, hand in hand with our fantastic team.
Here, every moment matters and every client counts. And so do you.

Join us as a Customer Service Officer and be there to care.

A brighter future with Helping Hand, for older people and for you. 

Based in Salisbury South, as our invaluable Customer Service Officer, you will be responsible for providing exceptional customer service and support to both potential and existing customers who enquire about Helping Hand’s Home Care Services and the Aged Care System.

Customer Service Officer works closely Home Care’s Customer Engagement team and reports to the Customer Engagement Manager. 

You’ll also make an impact by:

• Embracing a customer first approach at all times to ensure a positive experience for all prospective and existing customers and other internal / external stakeholders.
• Engaging with customers, build rapport and ensure all customers are getting the best services for their circumstances.
• Activating the referral by initiating contact with the prospective customer and establish a positive connection using the information available on MACG.
• Logging compliments and complaints within the TellTouch system and assist with quality improvement processes.

What you’ll bring 

To succeed in this role, you will have:

• Experience in maintaining and operating in environments where information is of a private and / or confidential nature.
• Demonstrated proficiencies in Microsoft suite e.g. Word, Excel, Outlook and other computer applications and an ability to learn new software programs.
• Proven ability to provide an exceptional service experience through building rapport with customers from the initial contact.
• Valid NDIS Worker Screening clearance or be willing to obtain one.
• Flexibility to start at 0700AM and work on rotating rosters from Monday to Friday including Public Holidays.

You’ll stand out from the crowd if you have some of the following:

• Certificate III in Call Centre Communications.
• Previous customer service experience.
• Experience in the Aged Care industry

Please click the link below to view the position description:
Customer Service Officer Position Description

Hourly Pay Rate: $28.88 to $29.46 per hour (Plus Super), depending on the experience

Why Helping Hand?

We get it - a role in aged care is more than just money. You don’t do it for the pat on the back. You do it because you know it matters - and at Helping Hand, you matter, too.

We truly care about how you are. Here are some of the things we hope you’ll love about working with us:

• We are who you are 

Here’s the thing. When good people come together, amazing things happen. At Helping Hand, you’ll find real support from teammates and managers who share your values and strength. They’ve been in your shoes - and they’ll always be just a phone call away to lend a helping hand.

• We are where you are 

As our Customer Services Officer you’ll know you’re contributing directly to a community you care about. And you’ll see your impact on the faces of the people you’re supporting.

• We care how you are  

In any job, how well you feel affects how well you work. And we take that very seriously. ​​We want you to feel as secure as you can. So, we’re proud that our people say they value the stability that comes with working for a well-established, growing organisation like us.

You’ll also enjoy a range of other benefits:

• Be part of a warm, friendly team that genuinely cares about you and your wellbeing
• Maximise your take-home pay by salary packaging up to $15,899 each year
• Enjoy an additional $2,650 tax free per year with our Meal and Entertainment Card
• Prioritise your health and wellbeing with discounted private health insurance, plus our Employee Assistance Program
• Get active with our Fitness Passport Program and enjoy discounted gym memberships for you and your family
• Access to an Employee Assistance Program (EAP)

Are you ready to lend a helping hand?

Join us at Helping Hand and help shape your future and ours. 

We will be reviewing applications as they are submitted and conducting interviews accordingly.

Apply online today, or to find out more please contact Jannene Browne on 0428 185 333  

Current Helping Hand employees must notify their manager of their intent to apply. 

All applicants must have the right to work in Australia and hold relevant checks or be willing to obtain them. Successful candidates will be required to attend an induction session before commencing work.

Helping Hand welcomes and respects the diversity our clients, staff and volunteers bring. Regardless of their culture, religion, spirituality, age, gender, sexuality, disability, socio-economic background or personal experiences, our people are included and respected.

Helping Hand strongly recommends that all employees receive COVID-19 and flu vaccinations, as we work in a high-risk setting and are in contact with vulnerable people.